Tag Archives: Billing Error

Credit Cards, Dispute Letters

Various Samples of Credit Card Dispute Letter

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Here are a few sample credit card dispute letter templates for different scenarios. Keep in mind that you should tailor these templates to fit your specific situation. It’s also essential to include all relevant details and documentation to support your dispute.

Unauthorized Credit Card Transaction Letter

[Your Name]

 [Your Address]

 [Email Address] [Phone Number] [Date]

[Credit Card Company Name] [Address]

Subject: Dispute of Unauthorized Transaction

Dear [Credit Card Company Name],

I am writing to dispute a charge on my credit card statement for the month of [Month, Year]. The transaction in question is as follows:

  • Transaction Date: [Date]
  • Merchant Name: [Merchant Name]
  • Transaction Amount: [Amount]

I did not authorize this transaction, and I have attached supporting documents such as [provide details of any evidence you have, e.g., receipts, screenshots]. I request a thorough investigation into this matter and prompt resolution.

Please remove the disputed amount from my account and provide written confirmation of the same. Additionally, I would appreciate your assistance in preventing any further unauthorized transactions.

Thank you for your prompt attention to this matter.

Sincerely, [Your Name]

Billing Error Dispute Letter Sample

[Your Name]

[Your Address]

[Email Address]

 [Phone Number] [Date]

[Credit Card Company Name] [Address] [City, State, ZIP Code]

Subject: Dispute of Billing Error

Dear [Credit Card Company Name],

I am writing to dispute a billing error on my credit card statement for the month of [Month, Year]. The error is related to the following charge:

  • Transaction Date: [Date]
  • Merchant Name: [Merchant Name]
  • Incorrect Amount: [Incorrect Amount]

The correct amount should be [Correct Amount]. I have attached supporting documentation, such as [provide details of any evidence you have, e.g., receipts, screenshots]. I request a prompt correction of this billing error.

Please adjust my account accordingly and provide written confirmation of the correction.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

 Goods/Services Not Received or Substandard

[Your Name]

 [Your Address]

[City, State, ZIP Code] [Email Address] [Phone Number]

[Date]

[Credit Card Bank Name] [Address]

Subject: Dispute of Goods/Services Not Received or Substandard

Dear [Credit Card Company Name],

I am writing to dispute a charge on my credit card statement for the month of [Month, Year]. The transaction pertains to the purchase of goods/services from [Merchant Name], and I am dissatisfied because:

[Explain the issue, e.g., goods not received, services not as described, etc.]

I have attempted to resolve this matter directly with the merchant without success. Attached are supporting documents, including [provide details of any evidence you have, e.g., correspondence with the merchant, photographs].

I request your assistance in resolving this dispute and crediting my account for the disputed amount.

Thank you for your prompt attention to this matter.

Sincerely,

 [Your Name]

Remember to replace the bracketed information with your specific details, and ensure that you have attached any necessary supporting documents. Additionally, consider sending these letters via certified mail with a return receipt to have proof of delivery.

Credit Card Dispute Letter for Duplicate Charges

Certainly, here’s a sample credit card dispute letter template for duplicate charges:

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

[Credit Card Company Name]
[Address]
[City, State, ZIP Code]

Subject: Dispute of Duplicate Charges

Dear [Credit Card Company Name],

I am writing to dispute duplicate charges on my credit card statement for the month of [Month, Year]. The duplicate transactions are as follows:

  1. Transaction Date: [Date]
    Merchant Name: [Merchant Name]
    Transaction Amount: [Amount]
  2. Transaction Date: [Date]
    Merchant Name: [Merchant Name]
    Transaction Amount: [Amount]

I have attached supporting documentation, such as [provide details of any evidence you have, e.g., receipts, screenshots], highlighting the duplicate charges. I request an immediate investigation into this matter and prompt resolution.

Please remove the duplicated amounts from my account and provide written confirmation of the correction. I also request your assistance in preventing any further duplicate charges.

Thank you for your prompt attention to this matter.

Sincerely,
[Your Name]

Remember to replace the bracketed information with your specific details, and ensure that you have attached any necessary supporting documents. It’s crucial to be clear and concise in explaining the issue and providing evidence of the duplicate charges. Sending the letter via certified mail with a return receipt is a good practice for documentation purposes.

Rebuttal Letter for Credit Card Dispute

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date]

[Credit Card Bank Name]

[Address]

[City, State, ZIP Code]

Subject: Response to Credit Card Dispute

Dear [Credit Card Company Name],

I am writing in response to the credit card dispute regarding my account, reference number [Reference Number], dated [Dispute Date].

I appreciate the thorough investigation conducted by your team in reviewing the disputed transaction. After careful consideration of the provided information, I would like to offer additional details and evidence to support my position.

[Clearly state your reasons for disputing the charge and provide any additional information or evidence you may have. Attach relevant documents, such as receipts, screenshots, or correspondence.]

I trust that, with this additional information, you will reevaluate the dispute and find in favor of the correction. I kindly request a prompt resolution and written confirmation of the updated status of the dispute.

Thank you for your attention to this matter. I am confident that your team will handle this situation fairly and efficiently.

Sincerely,

[Your Name]

Remember to personalize the letter with your specific details and provide clear and concise information to support your position. Additionally, include any new evidence or details that may aid in the reconsideration of the dispute.

Rebuttal of Fraudulent Transaction Dispute

here’s a sample letter for a rebuttal in response to a fraudulent transaction dispute:

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

[Credit Card Company Name]
[Address]
[City, State, ZIP Code]

Subject: Response to Fraudulent Transaction Dispute

Dear [Credit Card Company Name],

I am writing to address the recent dispute regarding a fraudulent transaction on my credit card account, reference number [Reference Number], dated [Dispute Date].

Firstly, I would like to express my appreciation for your prompt attention to this matter. I understand the importance of investigating and resolving such issues promptly, and I want to assure you that I take the security of my account very seriously.

Upon reviewing the information provided in your initial communication, I would like to present additional details and evidence to further support the claim of fraudulent activity on my account.

[List and explain any discrepancies or evidence that indicates the transaction was fraudulent. Attach relevant documents, such as a police report, affidavits, or any other supporting evidence.]

I trust that, with this additional information, your team will conduct a thorough reevaluation of the dispute. I kindly request a prompt resolution and written confirmation of the updated status of the dispute.

Thank you for your continued assistance in this matter. I am confident that, with your expertise, the fraudulent transaction will be appropriately addressed and rectified.

Sincerely,

[Your Name]

Error Letters

Sample Letter Informing Customer of a Billing Error

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Billing error letters serve as a formal communication to customers, informing them of discrepancies in their invoices and providing corrections. These letters typically include an apology for any inconvenience caused, a brief explanation of the error’s nature, and details on how it has been rectified. The corrected invoice is often attached, showing the accurate charges or adjustments. The tone of these letters can vary, ranging from formal and concise to more sympathetic or informal, depending on the company’s communication style. The primary goal is to maintain transparency, assure customers of prompt resolution, and express gratitude for their understanding and continued trust in the company.

Sample Billing Error Letter for Customers

[Your Name]

[Your Title/Position] [Email Address] [Phone Number] [Date]

[Customer’s Name] [Customer’s Company Name]

Subject: Notice of Billing Error and Correction

Dear [Customer’s Name],

I hope this letter finds you well. We appreciate your continued partnership with [Your Company Name], and we want to bring to your attention a recent billing error that occurred in relation to your account.

Upon a thorough review of our records, it has come to our attention that there was an inadvertent error in the billing statement issued on [Date]. We sincerely apologize for any inconvenience this may have caused and assure you that we are taking immediate steps to rectify the situation.

The error occurred due to [briefly explain the reason for the billing error, such as a miscalculation, system glitch, or any other relevant factor]. We understand the importance of accurate billing, and we want to assure you that we are committed to resolving this matter promptly.

To rectify the billing error, the corrected invoice is attached to this email. The adjustments have been made to reflect the accurate charges for the services/products provided. The corrected amount is now [new total amount]. We kindly request you to review the revised invoice, and if you have any questions or concerns, please do not hesitate to contact our billing department at [billing department contact information].

Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding as we work to resolve this matter promptly. Our goal is to maintain the highest standards of service, and we are taking steps to prevent similar errors in the future.

Thank you for your continued trust in [Your Company Name]. We value your business and look forward to serving you better in the future.

Sincerely,

[Your Name]

 [Your Title/Position]

[Your Company Name]

[Email Address] [Phone Number]

Format 1: Formal and Concise

[Your Company Name]

[Your Address] [Date]

[Customer’s Name]

[Customer’s Company Name] [Customer’s Address]

Subject: Billing Error Correction Notification

Dear [Customer’s Name],

I trust this letter finds you well. We recently identified a billing discrepancy related to your account. Regrettably, an error occurred due to [briefly explain the reason].

Attached is the corrected invoice reflecting the accurate amount of [new total amount]. We apologize for any inconvenience and appreciate your prompt attention to this matter.

Should you have any questions, please contact our billing department at [billing department contact information].

Thank you for your understanding.

Sincerely,

[Your Name]

[Your Title/Position][Email Address]

Format 2: Sympathetic and Apologetic

[Your Company Name]

[Your Address]

[Email Address]

[Phone Number]

 [Date]

[Customer’s Name]

[Customer’s Company Name]

Subject: Apology and Correction Regarding Your Recent Invoice

Dear [Customer’s Name],

I hope this letter finds you well. It is with regret that we inform you of an error in your recent billing statement dated [Date]. We understand the importance of accurate invoicing and sincerely apologize for any inconvenience this may have caused.

The billing discrepancy occurred due to [briefly explain the reason]. Attached is the corrected invoice, now reflecting the accurate charges totaling [new total amount]. Please review the attached document at your earliest convenience.

Should you have any questions or concerns, our dedicated billing team is available at [billing department contact information]. We appreciate your understanding and value your continued partnership.

Warm regards,

[Your Name]

[Your Company Name]

[Phone Number]

Format 3: Informal and Friendly

[Your Company Name]

[Your Address]

[Email Address] [Phone Number] [Date]

[Customer’s Name]

[Customer’s Company Name]

Subject: Oops! We Made a Mistake on Your Invoice

Hi [Customer’s Name],

Hope this message finds you well! Quick heads-up – we goofed up on your recent invoice dated [Date]. Our bad!

The mix-up happened because [briefly explain the reason]. Attached is the corrected invoice, and we’ve got it right this time – the total is now [new total amount]. Take a peek when you get a chance.

Any questions? Hit up our awesome billing team at [billing department contact information]. Thanks a ton for your understanding!

Cheers,

[Your Name]

 [Your Title/Position]

[Your Company Name]

 [Email Address]

[Phone Number]

Easy Format of Billing Error and Correction

Here’s a straightforward and easy-to-understand format for informing a customer of a billing error and providing the correction:

[Your Company Name]

[Your Address]

[Date]

[Customer’s Name] [Customer’s Address]

Subject: Billing Error Correction Notice

Dear [Customer’s Name],

I hope this letter finds you well. We recently discovered an error in your recent billing statement dated [Date]. I want to assure you that we take this matter seriously and apologize for any inconvenience it may have caused.

Billing Error Details:

  • Date of Statement: [Date]
  • Nature of Error: [Briefly explain the reason for the billing error]

Correction: Attached is the corrected invoice with the accurate details. The revised total amount is [new total amount]. We appreciate your understanding and cooperation in resolving this matter.

Next Steps: Please review the corrected invoice, and if you have any questions or concerns, feel free to contact our billing department at [billing department contact information].

Once again, we apologize for any inconvenience, and we appreciate your prompt attention to this matter.

Thank you for your understanding.

Sincerely,

[Your Name]

[Your Title/Position]

[Your Company Name]

[Contact Information]

Letter

Letter to Client Informing of Unpaid Utility Bills

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These letter formats directed to the people who have taken accommodation at house and are living on rent that could be office worker, lawyers, and doctors. These formats by householder/Officeholder to tenant or client for informing unpaid office /house utility bills.

Letter to Client Informing of Unpaid Utility Bills

Mr Pot Puri,

Please note that I am writing this letter for informing you of unpaid utility bills. You have taken the accommodation place from us for two years now and there has been absolutely no problem found. You are a very virtuous and righteous person. I received the cheque you sent of $700 of accommodation rent. This has been specified in the appraisal that you shall also pay for the utility bills. This is my request to you to please go through the contract again for checking the details so it does not happen again. Please send me the remaining amount this week so I shall pay the bills. If there is any query that you want to discuss with me, please contact me on given number below or you can write me an email on my email address. I hope to hear from you soon.

Warm Regards,

Robert Singh

Sample letter to Client/Tenant Informing of Unpaid Utility Bills

Dear Mehta,

I am writing this letter in very emergency as you have not paid the utility bills. I have given you the place for office and I have received the payment of monthly rent but did not receive the amount for separate utility bills. I have to forward it to the administration, please understand that I am the moderator between the both parties. I will recommend you to go through the terms and conditions of the contract you signed. The total balance is $500 of two months. I am giving you 5 business days to make the payment. Please inform me within the days if you have any query or concern regarding the rent. You can reach me on my office number for contacting means. I hope that I don’t have to send this kind of letter again to your place. Please be punctual and vigilant in reading the contract.

Best Regards,

Morban Poch

Apology Letter

Informing Letter to Customer of Error in Printed Flyer

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These letters are written for our customers as an apology letter for the misprint in our flyer or error in printing. These formats for customers who have received a flyer of shopping brand about their latest offer but flyer had some printed faulty error.

Informing Letter to Customer of Error in Printed Flyer

Valued Customer,

Wishing you good health. This is to inform you that our printed flyers regulating all over the social media have one error in it. As the flyer states that we will have 70% off on all items for 10 days but it is to inform our dear customers that we will have 50% off on all items for 10 days. There would be sale up to 70% on selected items, depending particularly on the brands. This annual yearly sale has always been our hit sale of the year. We hope that our customers don’t lose the excitement of availing unbelievably amazing discounts on their favorite items. We sincerely apologize for the printing error in our flyer that is why we decided to inform our loyal customers of it as soon as possible. We hope that you shop till you drop it.

Yours Truly,

Goga Sigh

Information Officer

Obruto Agency

Sample Letter Informing Customers of Error in Printed Flyer

Dear Customer,

I would like to apologize for the printed error on our flyers circulating for two weeks. Our store’s new branch is opening in New Mall, Washington and the flyer state the date of Monday 24, but the actual date is Sunday, 23. Our flyer contains this tiny error, and therefore we promptly took the action to send letters to our customers of the correct information. We hope to see you all at our store opening and having the chance to win in numerous gift hampers. I hope that you don’t let this inapt misprint keep you from coming to the opening and having a fun time with your family. We have made sure that all the other information present on the flyer is correct about the timing of the opening. We apologize for the inconvenience this may have cause to anyone. We look forward to seeing all our customers at the opening of our store at New Mall.

Warm Regards,

Sonia Sing

Customer Handling Officer

Letter

Informing Letter to Customers on Error in Payment

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This letter is written to aware the customers of all kind like male, female coming from any background of profession or any age about error in payment while checking out. There could have been a glitch in the brand’s website which resulted in showing less amount of payment. Necessary changes can be done according to requirement.

Informing Letter to Customers on Error in Payment

Recipient Name
Address
City, Country.

Respected Customer,

This letter is directed to Mr. Jacob Daniel on the subject of his recent shopping. We are contacting you from online shopping center to inform you about the payment error in your last shopping from our online store. We don’t want to bring any inconvenience for our customers but it is our policy to be cordial and resolve any issue our customer is facing. There has been an error in our website due to which people buying from our online store at 4-6:30 faced very less cost of our products. By our IT department reach out, we got to know that there was a major glitch in the website. Reason of less costly products was that our website automatically missed the outline in the list at checkout time. Please pay the $432 as the invoice states. Thanks for your time.

Sincerely,

Senders Name:————-
Company Information:————–

Example of Letter Informing Customer of a Billing Error

Dear Madam,

We are writing from Mall One shopping center to Ms. Alexa Kim for a query. You have made a recent purchase from our online store. Your buying list included four items of high brands. The amount of money, deducted from your bank account was 45$ but the actual amount of your purchase was 80$. The amount deducted from your account was of two items rather than four. There have been web error identified which made your bill lesser than the amount it is. The complete invoice is scripted and stored in online data. We are attaching the updated invoice with this letter for your convenience. We always try to bring ease and leisure to our customers. We apologize for the shopping error you have received. We hope that you pay the remaining amount as early as possible. We will make sure that you don’t have to go through this problem again.

Yours Sincerely,

Customer Services Officer

Application

Application for Bill Installment

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These are sample application formats for installments of utility bills like electricity, gas, water, cleaning, etc. Application for Bill Installment of electricity.

Application for Bill Installment

The Sub Divisional Officer,
Delhi Electric Company,

Dear Sir,

It is to inform you that I am a proletariat, belong to a working class of society. I earn my bread by giving 20 hours to two different jobs. It is very difficult of me to pay electricity bill in one installment. Therefore, it is my request to you to please convert my full bill into three installments so I can easily pay it. With all different responsibilities on my head of big family, it gets very hard sometimes to go on with daily life. As my daughter’s marriage is also approaching soon so the burden on me is already very much. I am doing everything to make my family run. I hope you address my request as soon as possible. Your cooperation would be very beneficial for me as my financial status does not allow me to pay bill in one go. Kindly, process my application soon and don’t put it in hold. I will be very thankful.

Mr. Ayeushman Kapoor,
Bill reference No.03018

Application for Bill Installment Sample

To,
The Sub Divisional Officer,
Delhi Electric Company,

Dear Madam,

I am Mr. Jetoi Khanna from Delhi district. I work as a government employee in a regular government firm. I am the sole earner of bread in my family. I do not have sufficient amount of money to pay my electricity bill in one installment.
Therefore, it is my plea to you to convert my bill into three installments. My employment of government is the only job my whole family is depended upon. In the current situation of high inflation rate of everyday good has made things more strenuous. I do not have any assets to protect myself or my family from the collapse of this precarious financial situation. Sometimes we have hand to much situation and the existence seems burdened. I am just explaining that how difficult is for the poor to sustain in the world of today, where everything is very expensive and out of hands. I expect cooperation from your side.

Thank you.
Mr. Jetoi khanna,
Bill reference No.03018

Application for Bill Installments

Dear Mam,

This is notify that, i am not able to pay my full bill due to some financial problem. Kindly allow me to pay my bill in 3 installments. I will be very thankful to you if you would understand my problem.

Thank you in advance.

Sara


Legal Letter, Letter

Sample Legal Letter for Payable Pending Bills

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Sample legal letter for payable pending bills. Legal proceedings are vital in carrying out the financial matters in a crystal clear streamline and no body wishes to approach the court for settlements of the issue, but negative attitudes demands its application and compel the person to implement it on the guilty. This format can help out the individuals seeking for legal letter.

Sample Legal Letter for Payable Pending Bills

To,
Mr. Dickers Hawkins,
Coffee Beans Associate Company,
Austin, United States of America.

Subject: Legal letter for payable pending bills

Respected Sir,

It is to certify that Mr. Tom Hey had delivered pure and dry coffee beans in packages of 500 quantity on 30 th August, 2017 to above stated company in care of Mr. Dickers Hawkins, who is the legal owner of this company. According to the contact duly signed by both the parties, it is stated that the buyer will come up the desired and settled price of $700000.00 for the packages. In the treaty, it was also noted down that the consignee is liable to pay extra dollars in case the fixed amount is not handed over to him on time. The date of handing over the Demand Draft was 30 th September, 2017 and the aforestated amount is still in pending.

In the light of law, Mr. Dickers Hawkins is now by rule should pay the amount in ten days from this date, otherwise strict legal action will be carried out against you. We suggest your prompt compliance with this treaty so to avoid further summons of the court regarding this matter. With this letter, all the necessary documents are attached as solid evidence on the part of Mr. Tom Hey. We will approach you after ten days in connection to this matter of payable pending bills. We expect positive words and attitude from you now onwards.

Best Regards,
Mr. Martin David,
Legal Lawyer from Finance Court,
1 st October, 2017.

Apology Letter

Sample Apology Letter for Error in Billing

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Sample  apology letter for error in billing. Customer care centers are constructed in every big and organized shopping mall in order to facilitate their customers. Any type of issue related to any product can be catered there in time for prompt and further procedure and error in billing is one such issue. This format can help the persons who faced this bewilderment after reaching the home or seeing the bill.

Sample Apology Letter for Error in Billing

To,
Cataula Fordham’s Company,
California, United States of America.

Subject: Letter of apologize for error in billing

Dear Teddy,

It is to inform that I want to apologize for some errors in your bill and I have received your letter in which you mentioned that you had purchased an entire stock of football kit including socks, joggers, football, net, gloves, jumpers, shorts and the shirts. We had recently offered flat 50% sale on the all sports items and you purchased the things from our sale week and the other household things which you have added out of the sale items. I have gone through the whole list of items provided by you and inspected the issue by myself. I even notify that issue to my high ups for timely action so that other customers like you would not face such problem in future. According to my inspection, everything you mentioned in the letter of complaint was right.

I am really sorry for this inconvenience ad assure you that it will never happen in the future to come and not only with you but with all the customers. There was some issues in software due to which your bill was made on fixed prices rather on sale price tags. Our system read them as whole and couldn’t differentiate between the sale and the actual priced items. We apologize for this mistake. Kindly come to our customer care and kindly bring your bill receipt. If any unpleasant state encounters you feel free to inform us via text message on 098-765542- 900-00. Thank you.

Regards,
Mr. Cruise Ted
26 th August, 2017