This letter is written to aware the customers of all kind like male, female coming from any background of profession or any age about error in payment while checking out. There could have been a glitch in the brand’s website which resulted in showing less amount of payment. Necessary changes can be done according to requirement.

Informing Letter to Customers on Error in Payment

Recipient Name
Address
City, Country.

Respected Customer,

This letter is directed to Mr. Jacob Daniel on the subject of his recent shopping. We are contacting you from online shopping center to inform you about the payment error in your last shopping from our online store. We don’t want to bring any inconvenience for our customers but it is our policy to be cordial and resolve any issue our customer is facing. There has been an error in our website due to which people buying from our online store at 4-6:30 faced very less cost of our products. By our IT department reach out, we got to know that there was a major glitch in the website. Reason of less costly products was that our website automatically missed the outline in the list at checkout time. Please pay the $432 as the invoice states. Thanks for your time.

Sincerely,

Senders Name:————-
Company Information:————–

Example of Letter Informing Customer of a Billing Error

Dear Madam,

We are writing from Mall One shopping center to Ms. Alexa Kim for a query. You have made a recent purchase from our online store. Your buying list included four items of high brands. The amount of money, deducted from your bank account was 45$ but the actual amount of your purchase was 80$. The amount deducted from your account was of two items rather than four. There have been web error identified which made your bill lesser than the amount it is. The complete invoice is scripted and stored in online data. We are attaching the updated invoice with this letter for your convenience. We always try to bring ease and leisure to our customers. We apologize for the shopping error you have received. We hope that you pay the remaining amount as early as possible. We will make sure that you don’t have to go through this problem again.

Yours Sincerely,

Customer Services Officer