Tag Archives: Sample letter informing customer of an error in payment

Informing Letter to Customer of Error in Printed Flyer

These letters are written for our customers as an apology letter for the misprint in our flyer or error in printing. These formats for customers who have received a flyer of shopping brand about their latest offer but flyer had some printed faulty error.

Informing Letter to Customer of Error in Printed Flyer

Valued Customer,

Wishing you good health. This is to inform you that our printed flyers regulating all over the social media have one error in it. As the flyer states that we will have 70% off on all items for 10 days but it is to inform our dear customers that we will have 50% off on all items for 10 days. There would be sale up to 70% on selected items, depending particularly on the brands. This annual yearly sale has always been our hit sale of the year. We hope that our customers don’t lose the excitement of availing unbelievably amazing discounts on their favorite items. We sincerely apologize for the printing error in our flyer that is why we decided to inform our loyal customers of it as soon as possible. We hope that you shop till you drop it.

Yours Truly,

Goga Sigh

Information Officer

Obruto Agency

Sample Letter Informing Customers of Error in Printed Flyer

Dear Customer,

I would like to apologize for the printed error on our flyers circulating for two weeks. Our store’s new branch is opening in New Mall, Washington and the flyer state the date of Monday 24, but the actual date is Sunday, 23. Our flyer contains this tiny error, and therefore we promptly took the action to send letters to our customers of the correct information. We hope to see you all at our store opening and having the chance to win in numerous gift hampers. I hope that you don’t let this inapt misprint keep you from coming to the opening and having a fun time with your family. We have made sure that all the other information present on the flyer is correct about the timing of the opening. We apologize for the inconvenience this may have cause to anyone. We look forward to seeing all our customers at the opening of our store at New Mall.

Warm Regards,

Sonia Sing

Customer Handling Officer

Informing Letter to Customers on Error in Payment

This letter is written to aware the customers of all kind like male, female coming from any background of profession or any age about error in payment while checking out. There could have been a glitch in the brand’s website which resulted in showing less amount of payment. Necessary changes can be done according to requirement.

Informing Letter to Customers on Error in Payment

Recipient Name
City, Country.

Respected Customer,

This letter is directed to Mr. Jacob Daniel on the subject of his recent shopping. We are contacting you from online shopping center to inform you about the payment error in your last shopping from our online store. We don’t want to bring any inconvenience for our customers but it is our policy to be cordial and resolve any issue our customer is facing. There has been an error in our website due to which people buying from our online store at 4-6:30 faced very less cost of our products. By our IT department reach out, we got to know that there was a major glitch in the website. Reason of less costly products was that our website automatically missed the outline in the list at checkout time. Please pay the $432 as the invoice states. Thanks for your time.


Senders Name:————-
Company Information:————–

Example of Letter Informing Customer of a Billing Error

Dear Madam,

We are writing from Mall One shopping center to Ms. Alexa Kim for a query. You have made a recent purchase from our online store. Your buying list included four items of high brands. The amount of money, deducted from your bank account was 45$ but the actual amount of your purchase was 80$. The amount deducted from your account was of two items rather than four. There have been web error identified which made your bill lesser than the amount it is. The complete invoice is scripted and stored in online data. We are attaching the updated invoice with this letter for your convenience. We always try to bring ease and leisure to our customers. We apologize for the shopping error you have received. We hope that you pay the remaining amount as early as possible. We will make sure that you don’t have to go through this problem again.

Yours Sincerely,

Customer Services Officer