Tag Archives: Online Store

Complaint Letter for Over Charging in Online Products

Sample complaint letter for over charging in online products. Online shopping is trending nowadays as it frees the customers from go and choose and then spend time on buying and using fuel in covering the distances. Online shipping is free of cost above certain payable amount, but many stores operating online are charging their customers more than the actual off line stores. Complaint could be send to such to cater such issues.

Complaint Letter for Over Charging in Online Products

To,
The Admin,
Dante Boccaccio International.
Bhagalpur, India.

Subject: Complaint for over charging in online products

Respected Sir,

It is humbly stated that I am a regular customer of various online shopping stores. I purchased all women associated products including health care, make up, jewelry, shoes, bottoms, lingerie, traditional dresses, sweaters, jumper, shrugs and hand bags so to say. I am purchasing so from the past ten years and never encountered any problem either in the quality or quantity of the product I ordered from online stores of known or not known stores of brands. In my search of something new I came across your brand as listed as Add in the suggested in the bars.

I got fascinated by the range of stuff you people have and the way of your presentation is classic I must say. I ordered three items in a go and checked out happily. Few day ago I was, as per my nature visiting another site on the internet and came to know that the things I ordered are same over there, but were much cheaper. I ordered the same from that store as well to scrutinize the quality. Now, I had received both the packages and to my horror they are ditto same! The only difference is the price. You people charged thousand more than them! This is ridiculous. I want my money back….the extra rupee that I spend or replace the items with the other ones having the exact actual price. Thanking in anticipation.

Yours Sincerely,
Ms. Deena Sing
26 th August, 2017

Sample Reply Letter from Online Store

Sample reply letter format from online store. Answering and satisfying the customer by replying to their answers is healthy business and this is an aid for the online administration to use such format.

Sample Reply Letter from Online Store

To,
Ms. Laara Claara,
East Avenue, Lane 36,
London, United Kingdom.

Subject: Reply on complaint from online store

Dear Signora,

I am the Admin of the sell and purchase department of this online store. I had received a long letter along with a parcel indicating words weeping with complaints and shattered hopes and dreams. I am very well aware of the mind state from which you suffered when you saw the beasty parcel and in your amazement you opened and then dropped it on the floor, gave me a clear insight of your mental condition.

I had called the Quality checking department and put the parcel in front of his eyes. The person in charge had no words to utter in front of me that proved that he did it intentionally and it was not by mistake. Our motto is very clear that WE ARE FOR THE CUSTOMERS! , so I fired the person then and there. The suit was really in shaggy and I would say it was all rugs! It might have de-glorified you if you had put it on your precious self.

I extend a sorry rooting deep from my heart. I never want to lose a customer like you who is so nice, dedicated and an ardent lover of our collection. I will replace the purchased item as soon as possible and I am really sorry to put a smile on your face. Do let me know when you will receive the new order. All I wanted a pleasant smile on your lovely face. Thank you.

Faithfully,
Mr. Tom Candy,
29 th May, 2017.

Sample Complaint Letter for Online Store

Sample complaint letter format of faded dress purchased from online store. This letter is for those customers who wanted to file their complaint against online stores for the delivery of mal-dress.

Sample Complaint Letter for Online Store

To,
The Admin,
Cameron Bytes.com
London, United Kingdom

Subject: Complaint letter of faded dress purchased from online store

Hi, Admin!

I am a regular customer of your Cameron Bytes. I am attached to this online store since 2010 and it is the same date when you launched your store go online. I had purchased a number of suits varying from formal to informal, semi-formal to unstitched clothing and never faced any problem in my purchased items.

Recently, I order the suit that falls in the Formal category and it has the number C.0654 and the material was Satin. The look of the suit was awesome and it watered my mouth so I ordered it the moment I saw. The reason behind me this much prologue is that now I am having a complaint. I yesterday received the precious and the most cherished order. I quickly opened it, but to my horror, it was totally changed so in shock the suit dropped from my hands and landed on the floor! You can now very well imagine the mental state of mine, from the words I choose to describe the whole scene. The suit was badly faded! Multiple lines of faded blue and faded grey run all over the print and the base colour was shone there as dark navy blue having small white flowers of hyacinth. It looked wonder with blue background having white beautiful motifs.

I am returning the parcel with the positive hope that it must never and never be happened in the future to come. Thank you.

Yours Faithfully,
Ms. Laara Claara,
29 th May, 2017.