Letter to the Online Company Regarding Damaged Product Received

This package is created to help anyone who requires applications regarding a complaint about a damaged product from an online company. These are three different formats. If more information is required, please reach out to us through email or the comment box.

  • Complaint Regarding Damaged Jewelry
  • Complaint Regarding Damages to Fabric
  • Complaint Regarding Broken Crockery

Complaint Regarding Damaged Jewelry

To,
The Product Manager,
Address: —————
—————————

Date: __________

From,
—————————— (Name)
Address: ——————-
———————————

Subject: Damaged jewelry

Dear, Mr   __________, I believe you are the manager at __________. My name is _________, and I am afraid that I have some major concerns regarding the quality of your products that were shipped.
Here, I am mentioning the details of the products that were shipped.

Order placement date: _______
Order confirmation date: _________
Phone number: ___________
Invoice number: __________

I had ordered two packs of rings, a necklace, and a pair of earrings. Not only were the products completely different from the picture that I saw, but the quality was also extremely bad. The silver paint on the earrings was chipping off, and the necklace love like it was going to break any minute.
It is safe to say that I am extremely disappointed in the quality of your products, and while I will not be shopping from you in the future, I will also want a refund for this purchase. If I am not giving my refund, I will have no choice but to publicize the terrible quality of your products.
Hoping for an early reply from you.

Complaint Regarding Damages to Fabric

To,
The Product Manager,
Address: ———

Date: __________

From,
—————————— (Name)
Address: ——————-
———————————

Mr. ___________, I believe you are the product manager at ___________. My name is _________, and I regret to inform you that my experience with your company has been less than satisfactory.
On ________ (Day), the ______ (Date), I ordered the shirts from your online store. I was told that my order would get there within five working days, but my delivery was considerably late. When I did finally get my delivery, I was appalled at the state in which the products were sent.
The seams of the shirts were very loosely stitched, it gave the impression of the fabric and stitching was very poor quality. Not only that, but the printing on the T-shirts was absolutely horrible.
I tried to contact your page several times but my messages were never replied to. It is with great frustration that I am writing this letter to you, and I’m demanding that I receive a full refund. I would like to remind you that the reputation of your online store depends on positive reviews by satisfied customers, if which I am not one.

Hoping to hear from you.

Complaint Regarding Broken Crockery

To,
The Product Manager,
Address: —————
—————————

Date: __________

From,
—————————— (Name)
Address: ——————-

———————————

Most respectfully, Mr. __________, my name is ________, and I am writing to you as a long-time and loyal customer.
Last week I placed an order with your company and am extremely disappointed to inform you that the quality of your products has dropped significantly.

I had placed an order consisting of:

  1. _________
  2. _________
  3. _________

And the details regarding the order are:

__________ (Date)

__________ (Invoice no.)

__________ (Order no.)

My crockery was cracked and broken. This is partly because of how they were packaged. With no proper shockproof lining, no sections made in the box for the cups and saucers, and no label signifying that the displacement was fragile, this was bound to happen. The company needs to take responsibility for carrying out an inadequate job, and refund my purchase, or else they will lose a long-time customer.

Please reply as soon as possible.

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