As a service provider for any kind of technical services to your clients, you can face situations where technological glitches or any other problems create issues in your services and upsets the clients. Due to the nature of this work, it happens many times. If you are in a situation where you need to write an apology letter for such issues to your customers and have been looking for how to write one, you can follow the sample articles provided below easily. If you have any similar requests you can leave those in the comment section.
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Sample Apology Letter for Technical Issues
To,
Mr. Sahil Mehta,
22nd, Sikil Colony,
New Delhi, India.
Subject: Apology Letter for Technical Issues
Hi Sir,
This letter is to notify you that we are working on the glitches that you have informed us of in your complaint. As website hosting service providers, we know how downtimes can affect your workload. We are extremely sorry for the issues that you were forced to face due to this technical issue. Our server was down due to the great outage in many cities. We tried fixing the problem as soon as we could but the technicians could not get it fixed in time. The services have started again temporarily but we are still working on fixes.
We are really glad you informed us and provided us with your feedback as it is crucial to us being able to provide our customers with quality services. Kindly, keep in contact with us for any further issues as well. hoping to provide you quality services always.
Thanks.
Tecate Services.
Easy Apology Letter for Technical Issues to Customer
To,
Enlarge Printing Press,
12D, Block D, New Delhi Colony.
New Delhi, India.
Subject: Apology Letter for Technical Issues
Hi Sir,
This letter is to notify you that we have received your complaint regarding the accounting software update that you have got. Providing you with a complete CAAT system and its maintenance is our job and we are sorry that you faced issues regarding the new update. The new update was installed on your requests and we have got to know that it didn’t work properly and crashed down and has lost your time and valuable data. We are sorry for the inconvenience. The update before giving access was tested and was run as a demo and worked fine. However, after your complaint, our technicians are working to fix the issues for you. Your update will be available to you again in the next 24 hours. In case any other problem is detected kindly let us know as soon as possible. We are hoping that it will work perfectly fine now.
Regards.
Sek Solution Providers.
Sample Apology Letter for Technical Issues to Client
To,
Mr. Shankar Panday,
Street X, Mill Society.
New Delhi, India.
Subject: Apology Letter For Technical Issues
Hi Sir,
We are sorry to hear about your issues with the cloud storage that you use from our services. We were concerned about your complaint that you have lost your backup even after keeping I and files are not loading. We do consider that as a business your data is really important. We are seeing into this problem and are looking for the glitches that could have caused this. We are looking for all the possible solutions and problems in your files and will be providing you the backup in the disc hoping that you will get your data safe and complete.
In the next 24 hrs If you do not get all your data kindly get back to us and report it again
Airtel Cloud Services.