We are writing to inform you about the failed shipment attempt. The parcel has not been received by anyone and is thus returned to our regional office. Kindly cooperate with us and provide us with updated information so we can provide you with our services on time.

Sample Notice of the Inability to Ship

Dear customer, 

This is to inform you that your package was not delivered to the address mentioned. Your parcel left our regional office on October 29, 2020. The delivery person reached the mentioned building and waited for the residents to show up at the door. He waited for a long-time but no one was present at the shipping address. Thus, it was not delivered. We believe that it is our responsibility to inform you of this issue and make arrangements for another delivery attempt. You can contact our regional office for another shipment or visit the nearest branch. We would also recommend you inform the receiving party to be aware of this delivery. If the package is not delivered this time, it will be returned to your address. Your tracking number and other delivery details file is attached. Thank you for your patience and cooperation. 

Sample Notice of Inability to Ship

Dear customer, 

We are writing this to inform you of the failed shipment attempt. Your parcel was received at our office on October 26, 2020. The parcel left our office on October 28, 2020, at 2 p.m. Our delivery person reached your provided address to find that it was the wrong address. The residents of the house and the neighbors confirmed that no such person lives in or near the address provided. We would like to request you to contact our office or visit the nearest office to change the shipment information. We would suggest you do it in three working days. In case you cannot manage to do this, we will deliver the parcel to your address. Kindly cooperate with us in this matter so we can arrange redelivery and provide you the best services. We will be waiting for your prompt response. Thank you.