This sample article contains three easy formats of letters for requesting a refund from an airline. This is free to use for anyone who requires it. For more information please contact us via email or through the comment box.
- Requesting a Refund due to Poor Services
- Requesting a Refund due to Unavailability
- Requesting a Refund due to Flight Cancellation
Requesting a Refund due to Poor Services
To,
The Airline Manager,
Address: —————
Date: __________
From,
—————————— (Name)
Address: ——————
Subject: Requesting a refund due to poor service
Dear Mr. _______, my name is _______ and I am writing this letter to lodge a complaint against the in-plane airline services, as well as demand a refund for the recent flight I took.
The details of my flight are as follow:
Ticket ID:________
Flying from _______ to _______
Time or departure _______
Time or arrival __________
During the flight, not only did the hostesses display extreme rudeness, they were simply uninterested in doing their job. The stay at _______ was extended due to the pilot’s absence, and the staff was very unaccommodating even after causing such a disturbance. Furthermore, the place was not cleaned properly during the stay—the floor was littered, and the bathroom was not hygienic at all either.
Overall, it was not a very pleasant experience, and I would like to state that this is not what I had paid for. This is exactly why I feel like I should be refunded for the amount.
Please contact me shortly.
Name: ________
Signature:_________
Requesting a Refund due to Unavailability
To,
The Airline Manager,
Address: —————
Date: __________
From,
—————————— (Name)
Address: ——————-
Subject: Requesting a refund due to unavailability
Most courteously, Mr. _______, my name is ______, and I am writing this letter to ask got a refund regarding my recently purchased ticket. The details of my ticket are mentioned below:
Flying from _______ to _______
Time or departure _______
Time or arrival __________
Ticket ID: ________
Please understand that when I purchased my ticket, I had done so knowing that I would be taking the flight on the set date. Since then, however, my plans have changed and I will no longer be required to take the plane. My reasons for traveling were work-related and since I am no longer required by the company to attend the event, I do not deem it necessary to travel all this way.
I am issuing my claim for a refund a week in advance, and am hoping that it covers the validity period. Furthermore, I would be humbled if you would respond with a positive answer. Thank you.
Requesting a Refund due to Flight Cancellation
To,
The Airline Manager,
Address: —————
Date: __________
From,
—————————— (Name)
Address: ——————-
Subject: Requesting a refund due to Flight Cancellation
Dear, Mr. ________, I believe you are the manager at _______ Airlines. My name is ________, and I booked a flight with your airlines for the ____ (date) of ________ (month), _____(year). The flight was scheduled to leave ________(city) at _____(time) and arrive in ________(city) at_______(time).
However, due to unforeseen events, my flight was canceled. I found out about the cancellation when I got to the airport and was ready for departure. At first, we were told that our flights were merely delayed, and would leave in a couple of hours.
After making us wait, they told us that the delayed flight status has changed to cancel. We were also told that we would be reimbursed by being scheduled for the next flight that is going in the same direction, but that is of no use to me.
The reason I had even booked the flight was due to a business event that I had to attend in the city. This rescheduling is of no use to me, and I would like to kindly request the airline a refund regarding the matter.
I hope to hear from you soon.
Sample Refund Requesting Letter from Airline
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Email Address]
[Airline Name]
[Airline Address]
[City, State, ZIP Code]
Subject: Refund Request for Flight Booking – [Your Booking Reference Number]
Dear [Airline Name] Customer Service,
I hope this letter finds you well. I am writing to request a refund for my flight booking with the reference number [Your Booking Reference Number], which was scheduled for [Date of the Flight]. Unfortunately, due to unforeseen circumstances, I had to cancel my travel plans, and I am now seeking a refund for the ticket price.
Below, I have provided the details of my booking for your reference:
Booking Reference Number: [Your Booking Reference Number] Passenger Name: [Your Name] Flight Details: [Flight Number] from [Departure City] to [Arrival City] on [Date of the Flight]
I understand that the terms and conditions of my ticket may specify whether it is refundable or non-refundable. If my ticket is indeed refundable, I kindly request that you process the refund as soon as possible. I am aware that some airlines may have a refund processing fee, and I am willing to cover any applicable fees, as long as the remainder of the ticket price is refunded.
Please find attached copies of my booking confirmation, ticket, and any other relevant documents to assist you in processing my refund request. Additionally, I would appreciate it if you could provide a timeline for when I can expect the refund to be credited to the original payment method used for the booking.
I understand that these are challenging times for the travel industry, and I appreciate your attention to my request. I hope that [Airline Name] can process my refund request in a timely manner so that I can make the necessary adjustments to my travel plans.
If you require any further information from me, please do not hesitate to contact me at [Your Email Address] or [Your Phone Number].
Thank you for your prompt attention to this matter, and I look forward to a swift resolution.
Sincerely,
[Your Name]
Letter Requesting Refund from Travelling Agency
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Email Address]
[Travel Agency Name]
[Travel Agency Address]
[City, State, ZIP Code]
Subject: Request for Refund – [Your Booking Reference Number]
Dear [Travel Agency Name] Customer Service,
I hope this letter finds you in good health. I am writing to request a refund for a travel package that I booked through your agency with the booking reference number [Your Booking Reference Number]. Unfortunately, due to unforeseen circumstances, I am unable to proceed with the planned trip, and I kindly request a refund for the amount paid.
Below are the details of my booking for your reference:
Booking Reference Number: [Your Booking Reference Number] Travel Package Name: [Name of the Travel Package] Departure Date: [Departure Date] Return Date: [Return Date] Total Amount Paid: [Total Amount Paid]
I understand that the terms and conditions of the travel package may specify whether it is refundable or non-refundable. If my travel package is indeed refundable, I request that you initiate the refund process at your earliest convenience. I am aware that some travel agencies may have refund processing fees, and I am willing to cover any applicable fees as long as the remainder of the package price is refunded.
To facilitate the refund process, I have attached copies of my booking confirmation, payment receipts, and any other relevant documents. Additionally, I kindly request that you provide a timeline for when I can expect the refund to be processed and credited to the original payment method used for the booking.
Should you require any further information from me or have any questions regarding my request, please feel free to contact me at [Your Email Address] or [Your Phone Number].
Thank you for your understanding and assistance in this matter. I look forward to receiving a favorable response and the processing of my refund.
Sincerely,
[Your Name]
[Signature if sending a printed letter]
Complaint Letter for Ticket Refund
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Email Address]
[Airline/Travel Agency Name]
[Company Address]
[City, State, ZIP Code]
Subject: Complaint Regarding Delayed Ticket Refund – [Your Booking Reference Number]
Dear [Airline/Travel Agency Name] Customer Service,
I hope this letter finds you well. I am writing to express my dissatisfaction with the handling of my ticket refund request for my recent flight/travel booking with the booking reference number [Your Booking Reference Number].
I initially contacted your customer service department on [Date of Initial Contact] to request a refund for my [Flight/Travel Package] booking due to [state the reason for the refund request, e.g., flight cancellation, change in travel plans, or other valid reasons]. During that call, I was informed that my request was duly noted, and I would receive a refund within [promised timeframe, if provided]. However, it has now been [mention the number of days/weeks/months] since my initial request, and I have yet to receive any communication or refund from your company.
This delay in processing my refund has caused me significant inconvenience and financial strain. I have been patient in awaiting the resolution of this matter, but the lack of communication and the extended waiting period have become unacceptable. I believe it is my right as a customer to receive timely and transparent updates regarding my refund request.
Booking Reference Number: [Your Booking Reference Number] Passenger Name: [Your Name] Flight Details/Travel Package Name: [Flight Number/Travel Package Name] Date of Booking: [Date of Booking]
I expect a swift resolution to this issue and a response from your customer service team within [mention a reasonable timeframe, e.g., 10 business days] of receiving this letter. If I do not receive a satisfactory response within this timeframe, I will have no choice but to escalate this matter further through relevant consumer protection agencies or legal channels.
I believe in the commitment to customer satisfaction that [Airline/Travel Agency Name] stands for, and I
Thank you for your prompt attention to this matter, and I look forward to a timely resolution.
Sincerely,
[Your Name]
[Signature if sending a printed letter]