Sample  apology letter for error in billing. Customer care centers are constructed in every big and organized shopping mall in order to facilitate their customers. Any type of issue related to any product can be catered there in time for prompt and further procedure and error in billing is one such issue. This format can help the persons who faced this bewilderment after reaching the home or seeing the bill.

Sample Apology Letter for Error in Billing

To,
Cataula Fordham’s Company,
California, United States of America.

Subject: Letter of apologize for error in billing

Dear Teddy,

It is to inform that I want to apologize for some errors in your bill and I have received your letter in which you mentioned that you had purchased an entire stock of football kit including socks, joggers, football, net, gloves, jumpers, shorts and the shirts. We had recently offered flat 50% sale on the all sports items and you purchased the things from our sale week and the other household things which you have added out of the sale items. I have gone through the whole list of items provided by you and inspected the issue by myself. I even notify that issue to my high ups for timely action so that other customers like you would not face such problem in future. According to my inspection, everything you mentioned in the letter of complaint was right.

I am really sorry for this inconvenience ad assure you that it will never happen in the future to come and not only with you but with all the customers. There was some issues in software due to which your bill was made on fixed prices rather on sale price tags. Our system read them as whole and couldn’t differentiate between the sale and the actual priced items. We apologize for this mistake. Kindly come to our customer care and kindly bring your bill receipt. If any unpleasant state encounters you feel free to inform us via text message on 098-765542- 900-00. Thank you.

Regards,
Mr. Cruise Ted
26 th August, 2017