This package contains three different Easy formats of letters of complaint to the hotel manager, asking for a refund. The following offers help to anyone who needs them. For more information, please reach out to us via email or the comment box.

Complaint Letter Regarding Staff Misbehavior

To,
The Hotel Manager,
Address: ————

Date: __________

From,
—————————— (Name)
Address: ——————-
———————————

Subject: Requesting a Refund

Dear Mr._______, I understand that you are the manager at __________ Hotels, and am writing to you in order to file a complaint against some members of your hotel staff. It is my understanding that the staff is required to clean the rooms when we are away. Even so, I had hung the “please clean room” sign at the door and had requested the staff to clean the room in my absence, in person.
When confronting the staff about not cleaning, they responded very rudely and claimed that they had never received the request. This behavior continued for the duration of three days, before which I had decided to complain to the assistant manager, Ms.______. Ms.________ assured me that the behavior would not continue, but on the fourth day, I still had the same issues, regarding which she then stated that clean-up was not included in the stay package.
The overall experience has been atrocious, and I am requesting that you give me a refund for my deposit. This will not do.

Regards.

Complaint Letter Regarding Medical Negligence

To,
The __________ (Hotel Name) Hotel Manager
Address: ——————
——————————

Date: ______________

From,
Name: _____________
Address: ____________

Subject: Requesting a Refund due to Medical Malpractice

I am writing this letter as a complaint and a demand for a refund from the _________ Hotel. My family and I have been planning our vacations and chose The Addison as our choice hotel to stay in due to the great reviews on the websites.
However, all that came to an end when we encountered a serious case of medical malpractice occurring in the hotel. The hotel-appointed medic has been distributing expired medication. The doctor diagnosed my wife with food poisoning and prescribed her some antibiotics. Upon closer inspection, we found that they were expired. I have enclosed a picture of the expiration date within this application, and have also attached a purchase receipt.
I understand that the hotel may report by saying that it was a one-time-only thing, but due to the unrest, this situation has caused my family, to want to withdraw me from the accommodation. However, we require full compensation for our stay including the initial deposit that we had made upon booking.

Thank you.

Refund Letter due to Mismanagement of Hotel Package

To,
The Hotel Manager
Address: _________
_________________

Date: ____________

From,
Address: _________________________

Subject: Complaint about a Refund

Mr.  __________, I am writing this formal letter of complaint against the hotel management and staff. I had booked our hotel package in advance, and it was listed as a “full week vacation deal” via bookings me. I have, however, been denied access to the breakfast bar for the past three days. I was assured by the staff that they would sort it out with the management, but half of the time on our vacation has gone by with little to no response.
Now, I am not asking for a solution. I am asking for a refund of the deposit that I made. I have also attached the brochure which contains the travel details, and all the services which should have been included in the package but were not—I have highlighted them.
I expect an urgent response from you regarding this matter.

Thank you

Sample Letter for Refund of Money from Company

[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]
[Today’s Date]

[Company Name]
[Company Address]
[City, State, Zip Code]

Subject: Request for Refund of Money

Dear [Company Name],

I hope this letter finds you well. I am writing to formally request a refund for the sum of [amount in words and numbers] that I paid to your company on [date] for [reason for the payment, e.g., a product or service].

Unfortunately, I have encountered an issue with the product/service, and it does not meet the expectations and standards that were promised at the time of purchase. To rectify this situation, I kindly request a refund of the full amount paid.

Here are the relevant details of the transaction:

• Invoice/Receipt Number: [Invoice/Receipt Number]
• Date of Payment: [Date of Payment]
• Payment Method: [Method of Payment, e.g., Credit Card, Bank Transfer]

I have attached copies of the receipt and any other supporting documents for your reference.

I understand that your company values customer satisfaction and is committed to resolving such matters promptly.

If there are any additional steps or documentation required from my end to expedite this process, please inform me, and I will promptly comply.

I trust that this matter will be resolved in a timely and satisfactory manner. Your prompt attention to this request will be greatly appreciated.

Please feel free to contact me at [Your Email Address] or [Your Phone Number] if you require any further information or clarification regarding this request.

Thank you for your cooperation, and I look forward to a swift resolution.

Sincerely,

[Your Full Name]

How to write a Complaint Letter to a Hotel for Bad Service

Writing a complaint letter to a hotel for bad service is an effective way to communicate your concerns and seek resolution. Here’s a step-by-step guide on how to write such a letter:

Step 1: Contact Information Start your letter with your contact information, including your full name, address, email address, and phone number.

Step 2: Date and Hotel Information Include the date on which you are writing the letter. Then, provide the hotel’s details, including its name, address, and any relevant reservation details.

Step 3: Salutation Address the hotel appropriately. If you know the manager’s name, use it. If not, use a general salutation.

Step 4: Introduction In the opening paragraph, briefly introduce yourself and explain your purpose for writing the letter. Mention the dates of your stay and the specific issue you encountered.

Step 5: Details of the Complaint In the main body of the letter, provide a clear and concise description of the problems you encountered. Be specific and include relevant details, such as dates, times, and locations. If you have names of hotel staff involved, mention them.

Step 6: Express Your Expectations Clearly state what you expect as a resolution to your complaint. This could be a refund, compensation, or an apology. Be reasonable and specific in your request.

Step 7: Mention Your Willingness to Cooperate Express your willingness to cooperate with the hotel in resolving the issues, and provide contact information for further communication.

Step 8: Closing and Thank You Close your letter with a polite closing and express gratitude for their attention to your concerns.

Step 9: Sincerely and Signature Use a closing, such as “Sincerely,” and then sign your name. If you are sending a physical letter, leave space for your handwritten signature.

Step 10: Enclosures If you are including any supporting documents, list them under “Enclosures” at the bottom of the letter.

Step 11: Proofread Before sending the letter, carefully proofread it to check for any errors or inconsistencies.

Step 12: Send the Letter Send the letter to the hotel via email or postal mail, following their preferred method of communication or the one you used for your reservation.

Sample Letter Request for Refund Excess Payment

[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]

[Recipient’s Name] [Company/Organization Name] [Company/Organization Address]

Subject: Request for Refund of Excess Payment

Dear [Recipient’s Name],

I hope this letter finds you in good health. I am writing to request a refund for an excess payment that I made to your company/organization. The overpayment occurred in relation to [describe the nature of the payment, e.g., an invoice for services, a purchase, or a subscription].

Here are the details of the transaction:

• Invoice/Transaction Number: [Invoice/Transaction Number]
• Date of Payment: [Date of Payment]
• Amount Paid: [Total Amount Paid]
• Correct Amount: [Correct Amount Owed]

Upon reviewing my records and comparing them to the invoice/transaction, I have determined that I made an excess payment of [Amount Overpaid] on [Date of Overpayment].

I kindly request that you process the refund for the excess amount at your earliest convenience. To expedite the process, please find attached a copy of the original invoice/transaction, as well as a copy of the payment receipt, clearly indicating the excess amount.

If there are any additional steps or information required from my end to facilitate the refund process, please do not hesitate to inform me, and I will promptly comply.

Thank you for your understanding and cooperation in resolving this matter. I look forward to your prompt response and the return of the excess payment.

Sincerely,

[Your Full Name]