Sample Survey Letter from Bank to Customer. This format is useful for all bank employees. If any bank has to conduct any survey i.e satisfaction survey, quality survey, management survey letters are sent to customers of bank for their feedback. This letter must be simple so that every individual can understand ultimately. The given template of a satisfaction survey letter from bank is given for review.

Sample Survey Letter from Bank to Customer

Date:———–

Falcon’s Agency
19-km Ferozepur Road,
Lahore Gulberg
Phone No: 030-4567890

Dear Customer,

We take the opportunity to thank you for being a valued customer of our bank.

At ________ service leadership in the banking industry is our goal. It will be our endeavor to provide you wit innovative products and services to meet your changing needs and ensure a high quality service delivery.

In order to gauge your level of satisfaction with the quality of services provided be bank, the management engages a research company to conduct a satisfaction survey of customers every year. Customers are randomly selected for telephonic interviews, We have engaged foresight research to conduct this survey, which has the expertise in this field. A representative of foresight research may contact you for an interview to participate in the survey.

Please provide the information to foresight research, if they approach you for an interview. Your valuable feedback will go a long way in helping us improve our product offering and service quality. Our aim is to continuously improve the quality of service that we provide you.

We assure you that your input will be kept completely confidential and anonymous be foresight research and even bank will not be provided any details by customer name. We will only receive the overall feedback of customers, who participated in this survey.We will therefore request you to give your frank and candid feedback

In case you have any queries please do not hesitate to call our phone banking at 111-121-222.

We look forward to your participation in the survey and will continuously aspire to provide you wit unmatched service quality.

Thank you,

Smith Johnn
Head Customer Satisfaction and Quality