Sample formats of Emails to clients /customers for delay in service/ late delivery are provided below. Various templates are provided which can be used as per requirement. Necessary Changes can be done.
Respected Mr. (insert name),
Hope this email finds you in the best of your health. I am very embarrassed and nervous while writing this email. Your order of goods, parcel number (insert number) was shipped from Dubai two weeks ago. Along with your parcel, there were some other orders in the shipment having the same surname. Because of some confusion in the client names, the parcel delivery was halted. I totally understand that you paid the amount in advance for urgent delivery but owing to these technical issues caused by another client we have to check the entire two parcels and shipping details. I apologize to you for the delay in the service and hope that you will understand the problem at our end. I am trying my best that the order is delivered to you within two working days. Please be persistent, I thank you for understanding. You have been our client for a long and I will make sure that you will not receive any inconvenience in the future.
Greetings Mr. ABC,
I hope you are in the best of your health. The purpose of writing this email is to inform you that, unfortunately, there is a delay in your order. Everything is clear from our end and we dispatched the order a week ago but the courier service has lost your parcel because of which it is not delivered yet. I apologize on their behalf; I have personally filed the complaint on an urgent basis and they will respond in two days. Meanwhile, we are preparing your order again and it will be delivered to you within three-four working days. I hope that you will stay tolerant for the delay. We will make sure that such mishappening may not occur again. Thanking you in anticipation.
Dear Valued Client,
We hope your safety and well-being remain intact. This email is to notify you that, regrettably the service (insert name) which you ordered through our store will be delayed by two days. The technical person/staff is unwell and therefore, cannot come to your office by tomorrow. We obviously do have a backup but there is one capable staff member who can deal with the technicalities of the work system that you have mentioned. We do not want to provide you with a compromised quality of service therefore, it’s better to wait for two days. We will make sure to either arrange a substitute by then if the staff member doesn’t get well. Please stay patient, we shall highly appreciate the gesture.
We apologize to inform you that there will be a delay in your delivery for order number (insert). There was severe electricity problem in our warehouse and therefore, the manufacturing is delayed and the delivery will be possible by the end of this week. We really say sorry for this news of late delivery but please bear this with patience. To compensate for the late delivery, we will be adding a little gift from our side with the order. We hope that you will comprehend the difficulty that was at our end. Kindly stay calm, you will receive the order in its best form. If you have any queries, please feel free to contact us. Thanking you in anticipation.