Sample Apology Email for Customers

Sample formats for Apology Email from Hotel to the Clients/Customers for Construction Work/ Maintenance are provided below. Apology Email to customer template. Various templates are provided for your convenience.

Apology Email to Customer Because of Construction

Greetings of the day.

Dear Sir,

Hope this email finds you in the best of your health.

We at ABC Hotel are extremely thankful to you for choosing us every time for your stay. We at our end, are trying our level best to provide you with the best possible services and to make you feel at home. Yesterday, we received an email from you mentioning that this time you felt disturbed because of the ongoing work at night. Actually, the hotel is expanding and the construction is going on therefore, you might be annoyed because of the sounds. We have rescheduled the working hours of the workers so that our valued customers may not feel irritated and it may not wean with their comfortable sleep. We apologize, in case of a slight disturbance. We hope that you will understand the genuine issue.

We always welcome suggestions from our customers. Feel free to contact us anytime.

Regards,

Name

Contact

Easy Apology Email to Hotel Customer Because of Maintenance

Dear Sir,

Greetings!

Hope you are doing well.

I received your email mentioning the inconvenience you had, because of the noise throughout the night. Sir, I apologize for the trouble but there was maintenance going on in the room, next to yours. The client asked for the maintenance on an urgent basis and therefore, it was carried out at night hours. I really want to excuse myself personally for this and will make sure that next time maintenance is scheduled at reasonable hours to not compromise the comfort of anyone else. We are providing you with a complimentary lunch voucher for two, as compensation. I am sure you will ignore this misstep as we seek to provide the best services to our customers every time.

Thanking you.

Sincerely,

Name
Contact

Apology Email to Hotel Customers Because of Construction

Dear Sir,

We hope this email finds you well.

This email serves as an official email to inform you that the new building of the hotel is undergoing construction work. For this reason, the customers staying in the new building are requested to shift to the adjacent building. Please collect your new room keys from reception. We really apologize for the inconvenience but that’s the best decision we can make for your peaceful stay or else you could get disturbed because of construction noise. We hope that you will cooperate with the staff and do not mind going to new rooms. Also, the new rooms are the executive lodges, we hope you will get a more comfortable stay there. Feel free to ask any queries.

Thank you.

Regards,

Name
Contact

Apology Email to Hotel Client from Manager

Respected Mr. ABC,

Hope this email finds you in the best of your health.

On account of your email, I am extremely diffident that your stay was disturbed because of noise last night. Sir, I want to inform you that our maintenance is going on and because of this we sent an email to the valued customers prior to the construction activity but we still understand your concern. Your room is very near to the site of maintenance henceforth, this disturbance was caused. In order to provide you with the best services and comfort, we offer you to shift your room for the next two days of your stay. Please visit the reception in this regard. We once again, apologize for the inconvenience caused.

Have a good stay.

Regards,

Name
Contact

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